AgentView Groups and Parent Roles
The following table lists the CMP
Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. groups and the parent roles that are assigned to them. Click each parent role to view the child roles that belong to them. These child roles represent the functionality that the user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. assigned this parent role will be able to access.
For more information on access control to AgentView panels, popups and functionality, see the AgentView Function Security Guide.
| Parent Role | Group | |||||||
|---|---|---|---|---|---|---|---|---|
|
agent-view-consumer-user |
agent-view-enterprise -user |
agent-view-consumer- CSA |
agent-view-enterprise- CSA |
agent-view-enterprise- admin |
agent-view-manager |
agent-view-backoffice |
agent-view-admin |
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